Returns & Exchanges

Lotte Duty Free ensures a premium shopping experience by offering a structured return and exchange policy for items that are defective or do not meet your expectations. Please ensure all tags and original packaging remain intact to qualify for a refund within 15 days of purchase.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.

• 2.
  Verification and Approval

  Our customer service team will review your request and check the item's eligibility based on duty-free regulations and purchase conditions.

• 3.
  Secure Packaging

  Carefully pack the product in its original box, including all accessories, manuals, and the duty-free purchase receipt provided at the time of sale.

• 4.
  Refund Processing

  Once the returned items are received and inspected at our distribution center, your refund will be issued to the original payment method within 7-10 business days.